At TheirGuns.com, we strive to ensure our customers are completely satisfied with their purchases. If you are not satisfied for any reason, please review our refund and returns policy below.
Return Policy
We accept returns on items within 30 days of receipt. To be eligible for a return, the following conditions must be met:
- Items must be unused and in the original packaging.
- All accessories, manuals, and documentation must be included.
- Proof of purchase (receipt or order confirmation) is required.
Non-Returnable Items
The following items cannot be returned:
- Products that have been used or modified.
- Clearance or sale items.
- Gift cards.
How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team at info@theirguns.com with your order number and reason for the return.
- Our team will provide you with a Return Authorization (RA) number and further instructions on how to return your item.
- Package the item securely and include your RA number on the outside of the package.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refund Process
Once we receive your returned item and confirm it meets our return policy conditions, we will process your refund within 7-10 business days. The refund will be credited back to the original payment method used at the time of purchase.
Exchanges
If you need to exchange an item for a different size, color, or model, please follow the return process above and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving the item. We will provide instructions for a return and arrange for a replacement or refund.
Contact Us
If you have any questions regarding our refund and returns policy, please contact us at:
TheirGuns.com
Email: info@theirguns.com